Update - Restore of data continues but we believe there has been some duplication of data and to be on the safe side we will be re-processing all of yesterdays data. As today's data starts to enter the system you can be sure that it is accurate - but please don't use data from yesterday until we give you the go ahead.
Dec 17, 07:06 EST
Update - Restore of the DB has completed and everything looks good - keyword forecasting/reporting is back online. The pipeline will be restarted shortly - we anticipate it to take most of the night for it to catchup and then we will run a verification step to ensure there were no issues. We will need to load keyword data from the raw longs which will take 2-3 days to complete.
Dec 16, 16:53 EST
Update - Things continue to restore - it is taking longer than anticipated. Once the restore is complete keyword reporting and forecasting will be restored and then reporting will begin to catch up.
Dec 16, 14:39 EST
Identified - We have found the root cause of the issue and are taking steps to resolve it - it will be 2-3 hours before reporting restarts and then 4-5 hours for it to catch-up for the day. Currently reporting and forecasting will work except for cases where a keyword is included, we are rebuilding the keyword database so that data will be unavailable for the next 2-3 hours.
Dec 16, 10:46 EST
Investigating - There is an issue in the reporting pipeline that we are investigating that is causing numbers to be delayed and possible accuracy issues for today's data only.
Dec 16, 07:37 EST